Last updated: 2026/1/21
Frequently Asked Questions (FAQ)
Welcome to the tevotera FAQ page! We are committed to providing attentive and efficient service to each customer. If you have any questions or need assistance, please review the sections below. Our goal is to ensure that you have a pleasant shopping experience at tevotera. If you have further needs, feel free to contact us.
📝 Order Processing & Shipping
Order Confirmation
Shipping Information
| Item | Details |
|---|---|
| Order Processing Time | 📦 Typically takes 1-3 business days |
| Delivery Time | 🚚 Usually 7 days, available throughout Singapore |
🔄 Returns & Refunds
We understand that online shopping may sometimes fall short of expectations, so we offer a considerate return policy.
How to Return or Exchange
Refund Process
| Item | Details |
|---|---|
| Return/Exchange Period | 🔁 Requests accepted within 7 days of receipt |
| Refund Timing | 💰 Processed back to your payment account within 15 days |
Note: To ensure transaction transparency, please retain all electronic receipts and communication records sent to you.
⏰ Customer Service Hours
We are delighted to assist you!
| Day | Time |
|---|---|
| Monday to Friday | ☎️ 9 AM to 6 PM |
| Weekends & Holidays | 💤 Closed, will resume on the next business day |
Contact Methods
💳 Payment Methods
We support various convenient and secure payment options for a worry-free shopping experience:
📍 Company Information
We look forward to serving you. If you have any other questions or needs, please don’t hesitate to reach out to our customer service team. Thank you for choosing tevotera; we wish you a wonderful shopping experience!
